Membership Terms & Conditions
All membership benefits are for active members in good standing during the term of their membership.
Additional Membership Massage and Facials Services – Members may purchase an unlimited number of additional services for their personal use at discounted rates.
Rollover Privileges – Members may rollover any unused services to the following month. Upon termination of your month to month membership, accumulated member service packages expire and are non-refundable 30 days after your last EFT payment. Accumulated member services expire on the last day of a Prepaid Term Membership.
Retail Discounts- A 10% discount is given to all members on retail product purchases.
Gift Card Purchases and Guest Privileges- Members may purchase an unlimited number of gift cards as well as bring in an unlimited number of guests at member rates. The only restriction is a limit of 2 member priced services in any combination of gift cards or guest visits for each individual guest in a 6 month period.
Client Referral Rewards Program – Clients can earn Whisper and Win points for referring new clients. Points may be redeemed for any service.
Membership Freeze Option – A membership may be frozen for a minimum of one month and a maximum of three months with no additional cost.
Memberships can only be frozen two times in a 12 month period for a maximum of 3 months at a time. A membership must be unfrozen a minimum of 30 days before it can be frozen again.
Members can redeem accumulated services during a freeze but cannot utilize any additional membership benefits (i.e. bringing guests, gift card purchases, retail discounts)
A minimum of one EFT payment must have been made before a membership is eligible to be frozen.
Memberships are non-transferable and non-refundable
Ma’ati Spa must be notified about any changes in address, contact information and/or credit card information.
Guests must follow spa rules and regulations. Ma’ati Spa reserves the right to refuse or discontinue services for any reason.
Ma’ati Spa reserves the right to modify/change spa rules, regulations, services and pricing with reasonable notice.
Twenty four hour advance notice is required on any appointment cancellation. Failure to do so will result in a fee equivalent to 50% of the cost of the scheduled service.
Ma’ati Spa is not responsible for lost or stolen property.
Age requirements for receiving spa services vary by state and local law and Ma’ati Spa strictly complies with such laws. In the event there is not a specific regulation in your area, our policy is as follows:
Must be over the age of 14 to receive a massage
Must be over the age of 13 to receive a Teen facial.
If under the age of 18 a parent/guardian signature is required for the minor to receive our services.
Any minor between the ages of 14 – 15 requires that the parent remain in the treatment room while massage services are being performed.
Any minor between the ages of 16 – 17 requires that the parent remain on the premises while massage services